FREQUENTLY ASKED QUESTIONS
- For your convenience, our most common customer questions are answered right here.
Frequently Asked Questions
WHEN WILL MY PACKAGE BE DELIVERED?
You will receive a separate email with your tracking number once your order ships. Order processing is approximately 3-8 business days within the continental United States and approximately 1-3 business days for delivery. (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. We do not offer expedited shipping at this time but will shortly. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers, from ups/dhl/fedex to international mail carriers. Customers with non-contiguous US addresses (APO/FPO, Guam, Hawaii) may also take longer to deliver.
HOW OFTEN DO YOU RESTOCK?
We aim to restock every week, but restock dates vary depending on product availability.
I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?
We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.
I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. Also it's possible that your confirmation was blocked by your e-mail provider. If you have not received your order confirmation E-mail after your 8th business day, please contact us at Slay@wrapqueen.com with your inquiry.
CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?
No, once you place an order it is final.
DO YOU ALLOW RETURNS / REFUNDS?
No. All sales are final. Please refer to our Refund Policy at the bottom of the page. Please note, Wrap Queen reserves the right to refuse all returns. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 7 days of receipt of package. Customer must include photos of the issue including the packing slip.
HOW SHOULD I CONTACT YOU FOR CUSTOMER SUPPORT?
Customer feedback is the lifeblood of our business. Tell us what’s on your mind, good or bad.
Please include your order number and a brief description of your issue in the subject line.
We respond to all customer feedback within 48 business hours Monday-Friday.
If you do not see a reply from us within 48 hours, please check your spam/junk folder.
Also in order to never miss an important email from Wrap Queen! Please add us to your safe senders list.
We look forward to hearing from you! We always listen and promise to do everything we can to improve your experience with Wrap Queen.