Shipping policy

WrapQueen.com ships your orders safely and in a timely fashion through the United States Postal Service (USPS). We ship to anywhere in the world using Flat Rate USPS Priority. This service allows us to offer really fast delivery in 1-3 business days (Nationally). Please allow up to 8 business days for your order to be processed; as we manufacture each headwrap before shipping.

 

All orders placed on the weekend will begin processing the following Monday; while all orders placed on National Holidays will begin processing on the following business day. Although we try our best to deliver your items in a speedy fashion, WrapQueen.com does not guarantee specific delivery times. The shipping times listed above are estimated. You may track your order at anytime using the USPS Tracking number WrapQueen.com sends to you once your order has been processed and shipped.

 

Please Note: WrapQueens is not responsible for lost or stolen packages. In the rare event your package has been lost or stolen please contact USPS (1-800-ASK-USPS). You should receive a claim number and an e-mail verification that your shipment has been lost or stolen. By completing a purchase with WrapQueen.com you are agreeing to our shipping and delivery policy. Wrap Queens is also not responsible for lost packages due to an incorrect address entered in by the customer. Our system will automatically try to correct your incorrect address but it is not always successful. Please confirm your address on your order confirmation. Your address cannot be adjusted after a shipping label has been created. In the event the order is returned because of an incorrect address you can have the order redelivered. You will be charged a shipment fee to have your order redelivered to you. You can also opt to receive store credit to place your order again. If you choose not to redeliver your order and cancel there will be a 15% restocking fee.

  

International Customers: WrapQueen.com ships your package DDU, “duties and taxes unpaid”. WrapQueen.com does not collect the VAT, duties and/or taxes and does not predict what your particular charges may be. All applicable customs and import duties and fees, taxes and any other charges are the sole responsibility of the customer. In the event your order requires any of these additional fees, you must pay them in order for your package to clear customs. Customs agents have the right to release or deny release of your package.